Troubleshooting 101: how to fix broken things under pressure
Troubleshooting Your Troubleshooting: A Guide to Recognizing Patterns, Making Decisions, and Delegating
Usage at Scale: Providing access to consortial usage data
Using scripts to evaluate and compare ebook metadata completeness across multiple record sources
WMS Collection Manager and Licenses, 2018 Tips & Tricks
Working with Workflows: Using the FOLIO Workflow App to Support Library Operations
You May Own It…But Can They Find It?
Collection Development & Assessment
(mis)Adventures in building a data dashboard : trying to use Alma and Tableau to create a cancellations dashboard
A Very Bad Idea: Calculating ROI in Libraries
Analyzing Cost Effectiveness of a Print and Ebook Collection Using GreenGlass and Publisher Data
Comprehensive Database Assessment with a Small Staff
Consortium Collection Development: A Multi-Format Approach
Data Science Collecting in Print
Drilling Down – Assessing Digital Scholarship Options Available through Commercial Vendors
EBA, DDA, ATO, Oh My! – Testing Different Acquisitions Models for the Best ROI
Flex your budget! Empowered decision-making, managerial control, and agile leadership in local- and network-level collection management
Getting Started with Usage Statistics
Managing the Collective Collection: Tools and Strategies for Collaborative Collection Management
Merging and Meshing Data in Collections: Finding Measures to Demonstrate an Academic Library’s Positive Value
Navigating connections between acquiring, licensing, invoicing and collection assessment: a plan to survive big package deals, mini packages, and fund splits
New Competencies in Reporting & Analytics
Old-school Selection; New-school environments: Examining usage patterns between librarian-selected print and e-books over time and system changes
Sharing Operational Information for Data-Driven Decision-Making with Custom Reports and Dashboards
Small Data Management: Master Data for Better Collection Analysis
So Many Tools: an Overview of Electronic Resource Assessment Tools at Columbia University Libraries
Strength in Numbers: Leveraging global collaboration to standardize IR usage measurement and assessment
The Elephant: Feeling Our Way in the Business of Academic Books
The JCAE DB: Journal Collection Analysis and Evaluation for Outreach and More!
Triple Play with JSTOR Books: Lessons from a Hybrid DDA/EBA Project with Local and Consortial Elements
User-Centered Collection Development: Assessing Open Access Funding with Service Design Heuristics
Using Design Thinking for Collections Assessment
Organizational Strategies
Building a data-positive library culture from the ground up: strategies for small and mid-sized libraries
Diversity- More Than a Policy
Documentation & training 101, AKA: having a Plan B for staffing emergencies
Family Feud: Does Size Matter? An Institutional Perspective
Lucky2+: Institutional Repository Efficiencies via a Unique Partnership Now Extending to Others
Moving to ERM, or What Do We Have; Is That Perpetual; and Where’s the Title List?
Redesigning Technical Services to Meet Today’s Patron’s Needs
Taking Charge of Your Career
Textbook Affordability: Driving Organizational Change in an Academic Library
The Access vs. Cost Conundrum: Balancing the Provision of Electronic Resources at the World Bank in a Time of Change
We Didn’t Fear the Reader: Embracing New Service Models with Staff and Patron Input
Work Alienation Across the Library: A Marxist Take on Library Management
External Relationships
Communicating Accessibility to Third Party Vendors
Getting Back to the Basics: E-Resource Perspectives from a Holistic Approach
Go ahead, just ask us!
I’m Nobody! Who are You? Electronic Access for Special User Categories
Listening to Stories: Partnerships between faculty, publishers and the library
Perceived Gender Issues in Library-Vendor Negotiations
Publisher Platforms and NISO’s PIE-J: Working together to improve e-journal access
The Bookstore is for T-Shirts: Cooperatively Marketing the Library’s Ebooks as Textbooks
Understanding University Administrators: Misconceptions, Metrics, and Strategies
Vendor Relations: Evolving Ethos and Etiquette
User Experience & Promotion
A Collaborative Approach to Creating and Maintaining a User-Centred A-Z List
A tale of two assessments: A two-pronged approach to improve your discovery tool
Aargh, Matey! Engaging Students with Augmented Reality (and Pirates)
Crying, Waiting, Hoping: How to Make Sure Your Remote Users Can Access e-Resources
Customizing Discovery Interfaces to Understand Users’ Behaviors and Provide Better Service
Discovery Analytics: How Patrons at Three Campuses Interacted with Primo
Going Where Our Users Are: Enhancing Discovery and Access Beyond Traditional Library Tools
Have your cake and eat it too: Streamlining resource access via interoperable discovery and patron empowerment integration & SSO at Seton Hall University
How Do Students Do Research? The Student Research Process as Seen in Student Drawings
How to put the library the patrons’ workflow, and be loved for it
Implementing SimplyE for Academic Libraries: working toward a single search for ebooks
“I’ve never seen anything like this”: student interpretations of metadata
Let’s Talk About DRM: The Reality of Usage Restrictions and How Librarians & Students Make It Work
Limits of Discovery Systems for Users
Personalizing the Discovery Experience through Custom User Interface Development
Point of Need: Using personas to meet users’ research and scholarship needs
