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Virtual Attendee Logistics

We look forward to seeing you online at the ER&L 2021 Virtual Event.

All registered attendees should read these logistics prior to attending the conference.

IMPORTANT DATES TO REMEMBER:

  • Virtual Event Platform Credentials Sent: Friday, February 26
    –>
    If you register between Feb 26 – March 2, we will send your credentials on March 3
  • Virtual Event Platform Opens: Friday, February 26
  • Attendee Practice Day: Friday, March 5
  • First Session begins: Monday, March 8, 10:00 am Central
  • Last session ends: Thursday, March 11, 5:10 pm Central
  • Platform Networking closes: March 31
  • Archive Available guaranteed through: March 2022

WHAT IS THE ATTENDEE PRACTICE DAY?

Anytime on Friday, March 5th, log into the Virtual Event Platform using the credentials sent to you on March 1st to test out and get comfortable with the tools. 

Some things you can do on the Practice Day:

  • Update your profile and picture
  • Update your accessibility preferences
  • If you pre-built a personalized schedule, find it in the Sessions or Short Talk tab
  • Comment in the Public Lobby Chat
  • Comment in a Public Session Chat
  • Visit the Networking Tab and find a Group Chat or start a new one
  • Find the Exhibit Hall

This day is just for testing and we will remove all of the comments made on testing day and start with a clean slate for Monday, March 8th, so don’t be afraid to say hello during the Practice Day!

HOW WILL I ACCESS THE VIRTUAL EVENT?

All registered attendees will receive an email by March 3, 2021 and it will include:

  1. Link to the Virtual Event Platform
  2. Your username
  3. Your password
  4. Any updated FAQ or Attendee Logistics

CAN I SHARE ACCESS WITH A COLLEAGUE?

No. The PheedLoop platform requires each viewer to have an individual profile. This profile will be used during Q&A with the speakers, to communicate and network with other attendees, exhibitors, speakers, etc.  Each attendee must have their own registration. 

Haven’t registered for the event? Register now

WHAT TIMEZONE IS THE EVENT?

Please review this information prior to the conference: 

On the Event Website, for your planning purposes, all sessions are listed in the Central Time Zone (just like when we are in Austin). The times will NEVER change time zones on the Event Website, they will ALWAYS be listed in Central Time. 

On the Virtual Event Platform, at the start of the conference, the times will be automatically adjusted based on the time zone you are in (based on your computer’s date/time settings). You will NOT need to convert anything once you log into the Virtual Event Portal on March 8th. 

What does this mean? This means the times on the Virtual Event Platform will be in YOUR time zone. It means if you are in any time zone other than Central Time, the times on this site will not match those on the Virtual Event Platform. Please take note of the times once they are adjusted to your time zone to ensure you are logging in to view the sessions at the correct time. 

For example: 

The Opening Keynote on the Event Website takes place March 8th at 10:00 am (Central Time)

Once you log into the Virtual Event Platform:

    • If you are on Pacific Time — the session will say it starts at 8:00 am
    • If you are on London Time (GST) — the session will say it starts at 4:00 pm

ARE THERE SPECIAL TECHNOLOGY REQUIREMENTS?

You do not need to download or install any software. The Virtual Event Platform runs entirely online via your internet browser. 

The best setup we’ve found is using Google Chrome on a laptop or desktop machine, with an internet connection offering at least 25 Mbps download speed. You can test your internet speed here

For the best virtual experience:

  • Use a desktop or laptop computer: Tablets, phones, and Chromebooks are not supported fully on the platform.
  • Use a supported internet browser: Chrome, Firefox, Edge or Safari. Internet Explorer is not supported.
    • We’ve found Google Chrome is most compatible with third-party plugins that may integrate with PheedLoop.
  • Have a strong, stable internet connection.
    • You can test your internet speed here.
    • A wired connection is preferred, but if you only have wireless, please be sure you are as close to your router as possible.
    • If you are on a VPN, please review this information to ensure you will not experience any issues. 

HOW DO I ACCESS MY PRE-BUILT SCHEDULE?

  1. Click “Sessions” or “Short Talks” in the left-side menu
  2. Click “Filter” in the top dropdown menu
  3. Select “Personal Schedule”
  4. Sessions you have added to your personalized schedule will appear with a gray checkmark next to the session title.

 

**REMEMBER**:  On the Virtual Event Platform, all times will be in YOUR time zone. If you are in any time zone other than Central Time, the times you may have noted or printed from our published schedules will not match those on the Virtual Event Platform. Please take note of the times once they are adjusted to your time zone to ensure you are logging in to view the sessions at the correct time. 

DO I NEED TO BUILD A SCHEDULE BEFORE THE CONFERENCE?

No. There is an option to select sessions on the Virtual Event Platform but it is not required.

HOW DO I WATCH A SESSION OR SHORT TALK?

  1. Click “Sessions” or “Short Talk” in the left-side menu.
  2. Find the session or short talk you want to watch and select it.
  3. You will be brought to the session page where you can watch the session when it is scheduled to be presented or on-demand after its scheduled presentation time, text chat with speakers and other attendees in the Public Session Chat and read information about the speaker(s).

Before a session streams live, you will be able to type into the Public Session Chat but not watch any session content.

When a session is being streamed live, you will see a red blinking “Live” icon next to the session title. You will be able to type into the Public Session Chat to ask questions.

After a session streams live, it will be available within 24 hours for on-demand viewing for up to 1-year post-conference.

 

**REMEMBER**:  On the Virtual Event Platform, all times will be in YOUR time zone. If you are in any time zone other than Central Time, the times you may have noted or printed from our published schedules will not match those on the Virtual Event Platform. Please take note of the times once they are adjusted to your time zone to ensure you are logging in to view the sessions at the correct time. 

WHAT HAPPENS IF I MISS A SESSION?

Don’t worry about missing a session! All sessions will be recorded and available on the platform for on-demand viewing within 24-hours of the original presentation in the Virtual Event Platform. Sessions will be available for viewing for 1-year post-conference.

CAN I REWATCH SESSIONS?

Absolutely! All sessions will be recorded and available on the platform for on-demand viewing within 24-hours of the original presentation in the Virtual Event Platform. Presentations can be viewed on the platform for up to 1-year post-conference.

HOW DO I ASK THE SPEAKER A QUESTION?

When a Session has a “Live” icon blinking next to it, that means the speakers are in the session either live streaming or within the chat available to answer questions. 

Type your question into the Public Session Chat on the right side of the screen. The speaker(s) can respond to you at the end of the live session OR if the session is pre-recorded or has already taken place, they can type back to you there within the chatbox. These chats are visible to all attendees and are not private.

ER&L’s Code of Conduct applies to all conference participants.

In some cases, a speaker may request questions that come in after the conference is over to be emailed rather than communicating in the Virtual Event Platform. If this is the case, they will include the contact information on their last slide.

HOW CAN I CHAT/ NETWORK WITH OTHER ATTENDEES?

The Virtual Event Platform has multiple ways to connect with other attendees. You can send text chats within the Public Lobby Chat, Public Session Chats within each session, Public Exhibitor Chat within each exhibitor booth, or use the Networking Tab.

All Public Chats are located on the right side of your screen. Chatting will be available within sessions, and the lobby starting March 8. These chats are visible to all attendees and are not private. Public chats will not appear in your Notification List (bell icon).

One-on-one private chats are done on the Networking tab. These chats are private between you and the person you are talking with. Text and video chatting one-on-one will be similar to social media platforms – attendees can search for individuals in the platform and start a conversation.

  • The recipient will receive a pop-up of your chat and a record in their Notification List at the top right corner (bell icon).
  • As chats progress, you will hear a chime and receive updates in your Notification List at the top right corner (bell icon).

In addition to Public Chats and One-on-One Networking, we have Networking Groups available. Groups of up to 25 can text or video chat together. To chat in a group:

  1. Click “Networking” → “Groups” → Find an already established group or start your own on a new topic.
  2. To video chat live, click “Join Video Call”
  3. To text chat, enter your text into the Public Group Chat on the right-side.

The “Join Live”/ “Join Video Call” tool is a powerful feature that allows you to video chat with other attendees. Up to 25 people can join a live video at any given time. No additional plugins or downloads required, it’s built right into the platform.

ER&L’s Code of Conduct applies to all conference participants.